Job Details

Web Order Processor


Address

6500 E 14 Mile Rd,
Warren, Michigan 48092

Description

The web order processor works with customers through the entire ordering life cycle:

-       Processing orders received via the website, email or telephone

-      Scheduling deliveries or pick up for guest merchandise

-      Following up with guest post-sales order issues

 

Specifically, this person will:

§  Process and manage customer orders placed on the website, e-mail and telephone; verify contact, address, merchandise and credit card information.

§  Determine and quote out-of-state delivery orders.

§  Schedule CPU, deliveries and out-of-state orders.

§  Follow-up and resolve guests’ post-sales order issues.

§  Handle pre-sale customer inquiries from email, phone and web change.

Additional responsibilities may include:

-       Providing support to web programmers as needed

-       Assisting internal customers with various computer related questions/problems

To quality for this position you must have:

-       A high school diploma or GED

-       A minimum 6 months Art Van experience (or equivalent), one year preferred working with the AS400 retail and inventory systems

-       Additional customer service experience highly desired

-       Good analytical, problem solving and verbal communication skills. 

-       Strong customer orientation with excellent interpersonal communication skills.

-       Detailed oriented with excellent organizational skills.  

-       Ability to effectively prioritize and execute tasks in a high-pressure environment.

-       Ability to work evenings, weekends, or holidays as scheduled.