Closing Employment Authorized EEV Cases

You can close the EEV case within the E-Verify system once the EEV case receives an SSA Employment Authorized status based on the Initial Eligibility field from the Initial Verification Results section on the EEV Case Details page.

To Close the Employment Authorized EEV Case

1. From the EEV Case Details page, click Close Case. The Case Details page refreshes to display the Enter Case Resolution section.



Case Details - Enter Case Resolution

2. From the Case Resolution section of the Case Details page, select the Yes or No radio button in response to the Is (Employee Name) currently employed with this company? field. The Case Details page refreshes to display the Select the appropriate statement and click Close Case field.

In some cases, a problem may occur during when determining eligibility with the SSA or DHS. In these cases, the Enter Case Resolution section on Case Details page refreshes to display a single radio button with the statement “This case is being closed because of technical issues with E-Verify." Under these circumstances, you must close the current case and then resubmit a new EEV/E-Verify case for the employee by reassigning the Form I-9 completion task to the employee.



Case Details - Enter Case Resolution

3. Select the radio button of the appropriate closure statement option from the Select the appropriate statement and click Close Case field.
4. Click Close Case.

The Case Details page refreshes to display the Case Resolution option, which includes the closure statement you selected in Step 3 and the date by which you resolved the case in the Resolved Date field. Once you click Close Case, you effectively close the case in the E-Verify system and have now completed the corresponding EEV order in the GIS eQuest+ system.

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