Resolving Duplicate EEV Cases

A Duplicate Case status is returned by E-Verify when information for the current case matches another case submitted within the past 30 days. When a case receives this status, you must continue with creating the new case without making any changes, update the case information and continue, or close the current case before you can proceed.

To Resolve the Duplicate EEV Case

1. From the Case Details page, do one of the following as necessary:
• Click Case Details to view details for the current case for correctness and update the information as necessary. The Case Details page refreshes to display the Duplicate Case Edit section. Continue to Step 2.
• Click Close Case to identify the current case as invalid because of incorrect data or as a duplicate case. The Case Details page refreshes to display the Enter Case Resolution section. Continue to Step 3.
• Click Continue to identify the matching case as a duplicate and to indicate that you want to proceed with processing the current case. The Case Details page refreshes to display the Reason for Duplicate Case section. Continue to Step 4.
2. Review the information that displays in the Duplicate Case Edit section and then do one of the following:
• If the information for the employee is accurate, click Continue and then repeat Step 1 to either close the case or continue processing the case.
• If the information for the employee is not accurate, update the information as necessary and then click Continue. If the updated information does not match any other existing cases, the case can now successfully continue to be processed and you have completed this procedure.



Case Details - Duplicate Case Edit

3. From the Enter Case Resolution section, select the appropriate closure statement option in response to this field and then click Close Case. You have completed this procedure.



Case Details - Enter Case Resolution

4. From the Reason for Duplicate Case section, select the appropriate reason option in response to the I am creating a duplicate case because field. If you click the Reason other than those listed above option, use the subsequent Other Reason text field to provide the reason.

In some cases, a problem may occur during when determining eligibility with the SSA or DHS. In these cases, the Enter Case Resolution section on Case Details page refreshes to display a single radio button with the statement “This case is being closed because of technical issues with E-Verify." Under these circumstances, you must close the current case and then resubmit a new EEV/E-Verify case for the employee by reassigning the Form I-9 completion task to the employee.



Case Details - Reason for Duplicate Case

5. Click Continue. You have completed this procedure.

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