Selecting an Online Application and Creating a System Login Account

When applicants initially navigate to the Online Application, the Welcome page displays. New applicants can click New Applicant to create a new system login. Once the applicant clicks New Applicant they can begin the process of selecting an online application type and creating a system login account.

Returning applicants can type their User Name and Password in the corresponding fields and then click Login to continue completing their saved application.

To Select an Online Application Type

Use the following procedure to select a contract method.

1. From the Welcome page, click New Applicant. The Select an Application Type page displays.
2. Select the application type that for which you want to submit an application from the Application Type drop-down field.
3. Click Begin. The Create Login Account page displays. Continue to the next procedure to create your system login account.

To Create a System Login Account

1. From the Welcome page, click New Applicant.
2. Type your user name in the User Name field.
3. Type your password in the Password field and then re-type the password in the Confirm Password field.

The value you type for the User Name field must meet the following guidelines: Must be 6-50 characters in length. Must contain at least one uppercase alphabetical character. Must contain at least one lowercase alphabetical character. Cannot contain spaces or special characters. The value you type for the Password and Confirm Password fields must adhere to the following Pangea system rules for account password complexity: Must be at least 8 characters in length, depending on the PasswordMinLength Metadata setting. Must contain characters that meet at least 3 of the following 4 criteria categories: Upper-case letters Lower-case letters Numeric characters (at least 2) Special characters Cannot match the user name for your user account. Cannot contain the user name for your user account. Cannot contain your First Name Cannot contain your Last Name The password character length rule may differ based on the current value of the PasswordMinLength Metadata setting for your client environment. Contact your system administrator for more information on the PasswordMinLength Metadata setting.

4. Type your 4-digit security code in the Security Code field.
5. Select a first recovery question type from the Recovery Question 1 drop-down field and then type an answer to the recovery question in the Answer1 field.
6. Select a second question type from the Recovery Question 2 drop-down field and then type an answer to the recovery question in the Answer2 field.

The value you type in the corresponding Answer fields for Security Question 1 and Security Question 2 must be between 1 and 200 characters in length.

7. Type your e-mail address in the Email field.

The Email field displays as a required field on the Create Login Account page if the IsAccountCreationEmailRequired Metadata setting is set to True. Contact your system administrator for assistance with the IsAccountCreationEmailRequired Metadata setting.

8. Click Next. The system issues an automated e-mail message to the applicant to indicate that the account has been created and includes a link to return to the incomplete online application.

To Reset a Login Account Password

Use the following procedure to reset an account password in the event that returning applicants cannot log in using their original User Name and Password fields, if they lock their account due to multiple invalid login attempts, or if they forget their password.

1. From the Welcome page, click the Forgot User Name or Password? hyperlink. The User Name or Password Recovery page displays.
2. Select the Recover Password radio button. The Password Recovery section displays.
3. Type the user name associated with user name associated with your applicant portal account in the Username field and then click Continue. The Password Recovery section refreshes to display with security question, security answer, and security code fields.
4. Type the answer to the first security question you defined when you created the account in the Answer field below the Security Question 1 field.
5. Type the answer to the second security question you defined when you created the account in the Answer field below the Security Question 2 field.
6. Type the 4-digit security code you defined when you created the account in the 4 Digit Security Code field.
7. Click Submit. The Please Update your Password section displays.
8. Type the new password for the account in the New Password field, and then re-type the password in the Confirm Password field.

The value you type for the Password and Confirm Password fields must adhere to the following Pangea system rules for account password complexity: Must be at least 8 characters in length, depending on the PasswordMinLength Metadata setting. Must contain characters that meet at least 3 of the following 4 criteria categories: Upper-case letters Lower-case letters Numeric characters (at least 2) Special characters Cannot match the user name for your user account. Cannot contain the user name for your user account. Cannot contain your First Name Cannot contain your Last Name The password character length rule may differ based on the current value of the PasswordMinLength Metadata setting for your client environment. Contact your system administrator for more information on the PasswordMinLength Metadata setting. Additionally, the value you type for the New Password and Confirm Password fields cannot match any password previously associated with your user account if you are attempting to reset your password or update your password as a result of your user account expiring.

9. Click Update. The Welcome page displays.

To Retrieve the User Name for an Applicant Portal Account

1. From the Login page, click the Forgot User Name or Password? hyperlink. The User Name Recovery page displays.
2. Select the Recover User Name radio button. The User Name Recovery section displays.
3. Type the e-mail address associated with your applicant portal account in the Email field.
4. Click Send Email. The user name is automatically sent via e-mail to the e-mail address associated with your applicant portal account.