SUMMARY: Install, program, maintain, or repair security, CCTV,IP Video, access control, or fire alarm wiring and equipment. Ensure that work is in accordance with relevant codes and uniform installation standards are
met across multi location national account customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the National Account Installer may be expected to perform some or all of the duties listed and other duties as assigned.
- Examine systems to locate problems, such as loose connections or broken insulation.
- Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
- Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach electrical and telephone wiring to connect components.
- Install, maintain, or repair security systems, alarm devices, or related equipment, following blueprints of electrical layouts and building plans.
- Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strapping.
- Inspect installation sites and study work orders, building plans, and installation manuals to determine materials requirements and installation procedures.
- Adjust sensitivity of units, based on room structures and manufacturers' recommendations, using programming keypads.
- Test and repair circuits and sensors, following wiring and system specifications.
- Drill holes for wiring in wall studs, joists, ceilings, or floors.
- Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms.
- Consult with clients to assess risks and to determine security requirements.
- Keep informed of new products and developments.
- Mount raceways and conduits.
- Maintain an on-going library of all Protection One Policies, procedures, and Technical Manuals.
- Submit accurate and timely documentation to your immediate supervisor (Billing reports, data Entry Information, Time Cards).
- Attend Classroom, on-line and Field Training as required.
- Comply with Protection One's vehicle policy.
- Maintain Good Driving Record.
- Maintain the appropriate Truck Stock Supplies/Tools/Equipment.
- Maintain the appropriate basic hand tools necessary to perform required duties.
- Perform New System Installations.
- Perform New System Upgrades.
- Perform New System Additions.
- Perform Customer Instruction on System Operation and Functionality.
- Perform System testing and Signal Verification.
- Perform other duties as assigned or requested.
- No direct supervisory responsibilities.
- Must be able to direct labor resources including level I technicians, level II technicians, and subcontractors.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Must have working knowledge of equipment application, compatibility, mounting techniques, programming and testing.
- Must have working knowledge of Fire Systems, CCTV, Intercom, Burglar Alarms, basic networking skills and Card Access systems
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of Company policies, procedures, guidelines, and practices.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Using mathematics to solve problems.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements.
- Understanding written sentences and paragraphs in work related documents.
- Using scientific rules and methods to solve problems.
- Talking to others to convey information effectively.
- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Determining the kind of tools and equipment needed to do a job.
- Installing equipment, machines, wiring, or programs to meet specifications.
- Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Controlling operations of equipment or systems.
- Analyzing needs and product requirements to create a design.
- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Repairing machines or systems using the needed tools.
- Generating or adapting equipment and technology to serve user needs.
- Self-motivated and a professional attitude.
- Excellent communication and listening skills.
- Excellent teambuilding, customer service, and interpersonal skills.
- Must possess good decision making skills, be very organized and detail oriented.
- Must be able to read diagrams and blueprints. Capable of producing “as built” information for final drawings.
- Must be able to take a project from the design stage and see it through to completion.
- Must have demonstrated leadership skills.
- Must possess punctual and timely communication skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work extended period of time away from home up to 15 days away at a time.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit.
- The employee must regularly lift and/or move up to 80 pounds
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to high, precarious places and outside weather conditions.
- The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock.
- The noise level in the work environment is usually moderate to loud.
- This job involves working with 110-volt electricity and may involve working around 120-volt electricity.
- Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night.
- This position involves the possibility of crawling under structures or in attics and must be able to bend and work in tight spaces.
- The employee is required to be available to work on weekends, holidays and after 5 p.m. as needed.
- Extensive, frequent, consistent” travel is a requirement. Flexible work hours required.
- High School Diploma or General Education Degree (GED) and five years minimum alarm industry installation technician experience; or the equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
- Applicable state and local licenses where required.
- Fire certification for the states you service or Nicet I (with in 6 mos).
- Complete within 12 months of being in the position, certifications related to product being installed, e.g. Microsoft, IP Network, ProWatch and or CASI certified.
- Must have valid driver’s license issued by the state in which they reside and proper automobile registration.
Protection One Alarm Monitoring, Inc. or any of its respective affiliates, divisions, and/or subsidiaries, including, without limitation, Security Monitoring Services, Inc is an Equal Employment Opportunity employer committed to a diverse workforce.