Job Details

Monitoring Representative I


2210 Landmark Pl,
Manasquan, New Jersey 08736


SUMMARY:  Answers, responds to, and follows up regarding alarm activity by performing some or all of the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. To perform this job successfully, the Monitoring Representative I may be expected to perform some or all of the duties listed, and other duties as assigned.

  • Verifies, responds to, and dispatches on emergency signals.
  • Answers incoming calls.
  • Operator must be licensed to work in all States mandating requirements.
  • Must be proficient in the verification and dispatching of alarms to police/fire agencies
  • Must know the different types if signals and the SOP’s for each signal.
  • Operator will work under close supervision during the first 30 days.
  • Must keep abreast of the organization goals and positions held.
  • Must be able to meet minimum productivity standards set.
  • Must keep abreast of both company and central station policies.
  • Must meet minimum quality standards set for them.
  • Position requires weekend, holiday and shift work and may require mandatory overtime.
  • Notifies customers of non-emergency signals.
  • Notifies responders on emergency signals after dispatch.
  • Processes basic data changes to customer accounts.
  • Must be able to handle signals from one location/area and TTY stations. 
  • Position requires weekend, holiday and shift work and may require mandatory overtime.


  • None Required


  • Knowledge of and familiarity with Computers and Microsoft Office applications, and Internet.
  • Knowledge of Company policies, procedures, guidelines, and practices.
  • Basic knowledge and understanding about VIP accounts and department.


  • Self-motivated and a professional attitude.
  • Excellent communication and listening skills.
  • Excellent teambuilding, customer service, and interpersonal skills.
  • Must possess good decision making skills, be very organized and detail oriented.
  • Must be proficient with personal computer, keyboard, fax machine, copy machine and telephone
  • Must be able to meet minimum productivity standards set that apply to a Level I operator.
  • Must meet minimum quality standards set for them (90% or better average on Q/A).
  • Ability to work overtime as requested by management.
  • Ability to use discretion and problem analysis.
  • Ability to work effectively with others.
  • Ability to work as part of a dynamic team and be flexible.
  • Ability and willingness to make key contributions to the growth of the business.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.


  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
  • The noise level in the work environment is usually moderate.
  • Normal office environment.


  • High School Diploma or General Education Degree (GED) and one to three months related experience or related training/certification preferred.


  • Standard organizational licensing criteria apply (performed by Protection One 30day after hire).
  • Training and certification in one location/area and TTY stations preferred.


Protection One Alarm Monitoring, Inc. or any of its respective affiliates, divisions, and/or subsidiaries, including, without limitation, Security Monitoring Services, Inc. is an Equal Employment Opportunity/AA/Veterans/Disabled employer committed to a diverse workforce.