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Viewing Background Check Information

You can click the Background column hyperlink from the Applicants section on the Applicant dashboard to confirm the status of the background check for the corresponding applicant within the eQuest+ Employment Screening and Drug Testing system. You can also click the Background column hyperlink from the Manage Employees section of the Manager dashboard to review detailed background check orders for the corresponding employees. The pop-up that displays includes the Background Report for the applicant or employee from the eQuest+ system.

If multiple background check orders exist for the applicant or employee, the Multiple Background Checks pop-up displays when you click the background check status hyperlink to view details of the Background Report for the applicant or employee from the eQuest+ system. The Multiple Background Checks pop-up displays a record for each individual manual background check order that you place for the applicant or employee. You can use the Multiple Background Checks pop-up to access details for each individual manual background check order, including the date ordered, the individual responsible for initiating the order, the eQuest+ Work Order identification number, the date by which the screening status for the order was last updated, and the current screening status for the order. Each background check order record also includes a View Report column hyperlink you can use to view the background check order report for the corresponding record.

Multiple Background Checks Fields

Field	Definition
Date Ordered	Displays the date and time that the background check was originally ordered.
Ordered By	Displays the name of the individual responsible for performing the background check order.
EQWorkOrderId	Displays the eQuest+ Work Order identification number for the background check order.
Status Date	Displays the date by which the screening status for the background check order was last updated.
Screening Status	Displays the current screening status for the background check order.
View Report	Hyperlink used to view details for the background check order via the Background Report pop-up.
Updated	Icon which indicates that the background check order report has not been reviewed since the most recent screening status change for the applicant or employee record.

Additionally, you can also view summary information for the most recent background check order associated with the corresponding applicant. Once you successfully place an automatic or manual background check order for applicants, a BGC Information icon displays next to the screening status within the Background column in the Applicants section of the Applicant dashboard. You can click the BGC Information icon to view the Background Check Summary table for the corresponding applicant.

The Background Check Summary table allows you to view a summary of the most recent background check order for an applicant, such as the ordered products, the date and time the background check order or product was requested, the date and time the background check order or product was completed, the current screening status of each background check product, and any comments that background check reporters record for the corresponding product. The Background Check Summary table is only available if the EnableApplicantBGCStatusView Metadata setting is active for your Pangea environment.

It is important to note that while you can manually click the BGC Information icon to access the Background Check Summary table as you view multiple applicant records on the Applicant dashboard, you can also automatically display the Background Check Summary table. If you perform a search and apply filter criteria to uniquely locate and isolate the corresponding applicant within the Applicants section, and the BGC Information icon actively displays to indicate that summary background check information is available, the Background Check Summary table is designed to automatically display. With this functionality, you can avoid having to manually click the BGC Information icon to view the Background Check Summary table or continually cause the Applicants section to expand vertically as you view background check summary information for multiple applicants.

You can ideally implement the ability to automatically display the Background Check Summary table by activating the EnableApplicantWorkOrderIdSearch Metadata setting in your Pangea environment, which allows hiring associates to use the BGC Order Number field when performing a search to specifically locate and isolate individual applicant records by the unique eQuest+ Work Order ID number associated with the most recent background check order for the applicant. Contact your system administrator for assistance with activating the EnableApplicantBGCStatusView or EnableApplicantWorkOrderIdSearch Metadata settings.

Background Check Summary Fields

Field	Definition
Product	Displays the name of the background check product or service for the background check order.
Requested	Displays the date and time by which the background check order or product was requested.
Completed	Displays the date and time by which the background check order or product was completed.
Status	Displays the current screening status associated with the background check product or service.
Comments	Displays any comments associated with the background check product or service. The comments section displays a value of "No results yet" if the background check order was successfully placed, but there are no results available at this time.
Close	Icon used to close and collapse the Background Check Summary table.

To Review the Background Check Summary for an Applicant

From the Filter Applicants section of the Applicant dashboard, type the eQuest+ Work Order identification number associated with the most recent background check order of the applicant for which you want to view background check summary information in the BGC Order Number field.
Click Find Applicants. The Applicants section refreshes to display the Background Check Summary table for the most recent background check order associated with the applicant.