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The Pangea Electronic Form I-9 and Employment Eligibility Verification (EEV) Ordering process slightly differs when employees indicate a pending Social Security Number (SSN) and when managers or task reviewers receive document receipts for employment eligibility documents. If your business or organization utilizes the Pangea system to place the EEV order, the E-Verify system requires an SSN to properly validate the employment eligibility information for employees. Similarly, while managers or task reviewers can accept a document receipt in lieu of an employment eligibility document, the E-Verify system requires the actual document information to validate employment eligibility before you can place the EEV order.
When employees work to complete Section 1 of the Form I-9, if the Value for the I9SSNRequired Metadata setting is currently set to FALSE, the SSN and Re-enter SSN fields do not display as required and the Applied for SSN checkbox displays on the Employee Certification page. The Applied for SSN checkbox allows employees to indicate that they do not have an SSN. Employees can select this checkbox to remove the required field validation from the SSN and Re-enter SSN fields in the event that they have formally applied for their Social Security Card with the U.S. Social Security Administration (SSA), but have not yet received your Social Security Number from the SSA.
If employees indicate that they do not have an SSN when completing Section 1 of the Form I-9, once managers or task reviewers complete Section 2 of the Form I-9, the EEV Status column on the Manage Employees tab of the Manager dashboard displays a value of "I-9 SSN Applied for" for the employee. The "I-9 SSN Applied for" value effectively indicates that the EEV order cannot be placed until the employee properly receives their card and then provides their SSN via the Form I-9.
Under these circumstances, you should assign an additional Form I-9 completion task to the employee so they can record their SSN via Section 1 of the new Form I-9 task. Once the employee supplies their SSN, completes Section 1 of the Form I-9, and then the manager or task reviewer completes Section 2 of the Form I-9, the "I-9 SSN Applied for" value no longer displays in the EEV Status column and you can automatically or manually place the EEV order for the employee.
The SSN and Re-enter SSN fields display as required fields if the Value for the I9SSNRequired Metadata setting is currently set to TRUE.
When managers or task reviewers work to complete Section 2 of the Form I-9, they may receive a document receipt for an employment eligibility document from the employee. Document receipts effectively indicate that the employee has applied for, but has not yet received, a corresponding employment eligibility document. You can select the Receipt checkbox on the Verify I-9 Documents page when completing Section 2 of the Form I-9 to effectively indicate that the employee provided a receipt for the List A, List B, or List C employment eligibility document. However, you should only select this option if the employee cannot supply a specific document or form number and provides sufficient evidence that they have formally applied for the document. Additionally, not all Section 2 documents may qualify for document receipts. Refer to the U.S Citizenship and Immigration Services Web site at www.uscis.gov/i-9 for more information regarding qualified document receipts.
If employees provide a document receipt in lieu of an actual employment eligibility document and you select the Receipt option for the List A, List B, or List C employment eligibility document in Section 2 of the Form I-9, once you successfully accept the Form I-9 task, the EEV Status column on the Manage Employees tab of the Manager dashboard for the employee displays a value of "Pending Receipt". The "Pending Receipt" value effectively indicates that the EEV order cannot be placed because the employee provided a document receipt instead of the actual employment eligibility document information to the manager or task reviewer.
Under these circumstances, you should assign an additional Form I-9 completion task to the employee. Unlike the Pending SSN for Section 1 workflow, when you reassign the Form I-9 completion task to an employee that originally provided a document receipt, the task is automatically routed to the manager or task reviewer instead of the employee. The reason for this routing difference is to allow the manager or task reviewer to supply the actual employment eligibility document information to replace the document receipt for Section 2 via the Verify I-9 Document page, since it's not necessary for the employee to update their Section 1 information. In the event that the employee does need to update their Section 1 information, you should cancel the Form I-9 task routed to the manager or task reviewer and the reassign a new Form I-9 task to the employee to re-complete Section 1.
Once the manager or task reviewer provides the actual employment eligibility document information from the employee to replace the document receipt in Section 2 and then they accept the Form I-9 completion task, the "Pending Receipt" value no longer displays in the EEV Status column and you can automatically or manually place the EEV order for the employee.